Refund and Cancellation Policy - Welcome to DiGiTech Marketing Solution !

Refund and Cancellation Policy

Last Updated:06.12.2025

At DigiTech Marketing Solution, we strive to deliver high-quality digital marketing services including website development, SEO, Google Ads, Social Media Marketing, YouTube Promotion, Graphic Designing, Mobile App Development, and other related services.
This Refund & Cancellation Policy governs how cancellations and refunds are handled for all services purchased through digitechmarketing.co.in.

1. Service Nature

We provide digital services, which involve planning, time investment, resource allocation, and execution.
Due to the nature of services, non-tangible deliverables cannot be returned once work has started.

2. Cancellation Policy

2.1 Before Work Begins

  • If the client requests cancellation before the project work begins, a cancellation fee of 20% of the total project cost will be charged.

  • The remaining amount (if paid in advance) may be refunded.

2.2 After Work Has Started

  • Once work has started, no cancellation will be accepted because resources, time, tools, and workforce are already committed.

2.3 Ongoing Monthly Services

For SEO, Social Media Management, Ads Management, and similar monthly services:

  • Clients must notify cancellation 7 days prior to the next billing cycle.

  • No cancellations will be accepted for the current billing month after work has been initiated.

3. Refund Policy

3.1 No Refund After Service Start

Once the project or service has started, no refund will be issued under any circumstances.

3.2 Non-Refundable Payments

The following are strictly non-refundable:

  • Setup fees

  • Subscription-based service fees

  • Advertisement budgets paid to platforms (Google, Meta, YouTube, etc.)

  • Domain, hosting, SSL purchase costs

  • Third-party tool or software charges

  • Customized development work

3.3 Exceptions (Only if Approved Internally)

Refund may be considered only in rare cases such as:

  • Duplicate payment by mistake

  • Payment made but the project has not started

  • Technical issues causing service delay from our side (case-by-case evaluation)

Refunds, if approved, will be processed within 7–10 business days to the original payment method.

4. Project Delivery & Client Responsibility

  • The client must provide all required information, content, images, credentials, approvals, and feedback on time.

  • Any delay from the client’s side will not qualify for refunds or cancellations.

5. Quality Assurance

We ensure high-quality work, but results from marketing services (like leads, sales, ranking, engagement) depend on multiple external factors.
Therefore, no guarantee of specific results will be considered grounds for a refund.

6. Third-Party Charges

We use third-party services such as Google Ads, Facebook Ads, WhatsApp API, hosting providers, etc.

  • Payments made for these platforms are non-refundable as they are controlled by the respective third-party entities.

  • Any issues on third-party platforms do not qualify for a refund from DigiTech Marketing Solution.

7. Project Termination by Company

We reserve the right to terminate a project or service if the client:

  • Engages in rude, abusive, or unethical behavior

  • Violates terms and conditions

  • Fails to make payments on time

In such cases, no refund will be issued.

8. Contact for Refund & Cancellation

For any questions regarding this policy, contact us at:

DigiTech Marketing Solution
Email: support@digitechmarketing.co.in
Mobile: +91-9166824211
Website: www.digitechmarketing.co.in

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